Position: Client Account Manager
Reports To: Vice President of Professional Services
Location: Marietta, Georgia Headquarters and Major Metropolitan Areas
Compensation: Commensurate with level of experience
The Opportunity:
Riskonnect is an application software provider in the enterprise risk and risk management information systems markets. The Riskonnect’s Client Services organization has an immediate opening for a Client Account Manager. Responsibilities consist of managing the support of Riskonnect’s products and services to ensure maximum value for our clients.
Responsibilities
- Lead the implementation of the first enterprise class RMIS and ERM products in the latest cloud computing model, as part of Professional Services team
- Manage and support accounts and ensure 100% client satisfaction and success with Riskonnect applications
- Provide prompt and complete resolution to business issues that have been escalated
- Provide timely account status reporting both to clients and management
- Develop and execute plans to address client satisfaction gaps
- Advocate client’s priorities internally within Riskonnect
- Engage with client business stakeholders to drive client success and optimization of the application use
- Proactively identify and implement application solutions and enhancements
- Share best practices with team members to enhance the quality and efficiency of client support and contribute to the knowledge base
- Establish strong relationships with Sales, Professional Services, Product Management, Marketing and other internal resources as appropriate
- Perform data integration troubleshooting and problem solving
- Contribute to establishing best practices for code efficiencies, data quality and ease of maintenance
- Generate detailed technical documentation and data models
Required Skills / Experience
- 3-10+ Years client service experience in the risk management services area
- BBA/BS/BA Degree (or equivalent) in a related discipline
- Proficiency with word processing, electronic spreadsheet, and presentation software
- Understanding of database concepts and data management (RDBMS)
- Proven track record of supporting complex, demanding clients
- Demonstrated professionalism interacting with all levels of management
- Excellent presentation, communication, and interpersonal skills.
- Ability to effectively prioritize and escalate customer issues
- Detailed, organized, and results oriented
- Ability to multi-task and perform effectively under pressure
- Analysis, troubleshooting, and problem solving expertise
- Requires some travel
Desired Skills:
- Experience supporting risk management information systems
- Experience with SQL, scripting languages, HTML or XML
- Familiarity with Software-as-a-Service (SaaS) concepts and environment
- Experience with business intelligence applications, such as IBM’s Cognos®
- Professional development activities such as CPCU and ARM
- Multi-lingual a plus
Send resume to:careers@riskonnect.com
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