The Risk & Insurance® Risk Innovator Award recognizes innovators across different industries who have, in the past year, demonstrated creativity and excellent execution in risk management. These individuals see risk differently and have resolved risk-related problems in a unique or innovative way. They view risk not only as a threat, but also as an opportunity for their organizations.
Bob Morrell
CEO
Riskonnect Inc.
From the In-Box to the Chatter Box
Chatter’s most interesting feature is that it can replace all email within a risk management or claims department.
When Bob Morrell began talking to clients about an exciting new collaboration and communication platform his company would soon be offering, he considered using comparisons to some of the popular mainstream social networking apps.
Instead, said Morrell, CEO at Riskonnect, the risk management information system provider based in Marietta, Ga., his company chose “business collaboration” to describe its latest client innovation. Why? Because even though the new tool, known as Chatter, has a strong social networking aspect to it, that’s not what makes it so powerful.
Also, Morrell didn’t want clients to think the platform was just another pretty face, you might say.
So what gives Riskonnect’s Chatter, or enterprise business collaboration platform, its true punch, and what makes it innovative? Morrell believes the Chatter technology is much more than just a networking platform, as it delivers a solution for the very critical issue of discoverability to the world of risk management.
Morrell, whose original vision helped turn Chatter into reality, said it’s all about communication, collaboration and control. Chatter’s most interesting feature is that it literally can replace all email within a risk management or claims department.
In doing so, Chatter provides the “context” often missing from email discussions, and easily allows others who are involved, or who should be involved, to follow a discussion and contribute.
“For risk management, the question of discoverability (of a claim) is a critical issue, especially around email because email is discoverable,” Morrell said. “But with email, the communication is done in a vacuum and if the right people are not copied or are part of the discussion, problems can and often do arise.”
Morrell explains that with Chatter, discussions are an open book, and can be viewed by others who are following a specific claim or issue. As such, the natural inclination to self-monitor in front of others keeps users in check with their messaging. Things that should not be part of the record can quickly be changed, and senior management can follow along. “Concerns about internal communication around claims dissolve with Chatter, as greater visibility and transparency becomes a part of the culture,” he said.
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