The Seven Standards of Cloud Computing Service Delivery
By: Salesforce.com

The technology industry has changed dramatically over the last 10 years. In economic times like
these, leading companies are looking to cloud-computing platforms to deliver business functions
ranging from packaged business applications to custom application development at a fraction
of the time and cost of traditional on-premises platforms. With this growth in enterprise use
of cloud-computing comes a corresponding increase in responsibility on the part of vendors to
provide cloud-computing platforms that offer outstanding service delivery.

Salesforce.com is the leader in enterprise cloud computing. We have more than 10 years of experience in delivering highly available, secure, and scalable cloud-computing applications based on the Force.com platform. We’re well versed in every aspect of service delivery, from infrastructure to security, policies, and procedures. And cloud computing isn’t simply an adjunct to our core business—it is our core business.